Delivery
We offer a FREE standard UK delivery option on all orders.
All available delivery options are detailed on the shopping basket, during checkout.
Delivery times can vary depending on your location. Once your artwork is dispatched from our printing studio, you should expect it delivered as per the following timeframes:
United Kingdom
Standard Delivery: 2-4 Working Days.
Next Day Delivery: 1 working day. Order by 12 noon.
International*
Ireland: 2-4 working days.
Europe: 3-5 working days.
United States: 3-5 working days.
Rest Of World: 5-7 working days.
Please note, we try to deliver all orders as per the timescale above but sometimes events outside of our control could delay your order as we rely on our delivery partners to be on time. If you need your order urgently then please let us know.
*Our International shipping times are in line with courier standards, unfortunately we have no control should any delays occur in your delivery due to customs.
Next day delivery is only available for deliveries to the UK mainland.
Our next working day delivery service uses Royal Mail Special Delivery 1pm and the order has to be placed before 12 noon.
All orders placed after 12 noon will be processed on the next working day and will arrive the following business day after that.
If you need next day delivery and ordered after 12 noon please contact us and we will try to accommodate your request where possible.
PLEASE NOTE: Any orders placed on bank holidays will be processed the next working day.
Returns
As part of our promise for quality and satisfaction guarantee, we offer full refunds on any product that is returned to us in a re-saleable condition within 30 days of receiving it.*
You will have to cover the direct cost of returning the goods.
We process refunds within 7 days of receiving the product.
* PLEASE NOTE: Gift cards, custom & bespoke orders and personalised orders are not refundable. Please contact us and we will be more than happy to find a solution for you.
To complete your return please email us before making your return and include your order number.
We will email you back with the returns form or download a copy of it here.
For any items that arrive damaged please email us a photo of the damage within 48 hours of receiving so we are able to arrange a replacement or refund.
We process refunds within 7 days of receiving the printed artwork back into the studio.
Once received and processed, we will send you an email to notify you that we have processed your returned item.
The refund will be applied to your credit card or original method of payment, this can take up to 10 working days to show on your statement.
The simple answer is yes.
Sale items are covered under our normal returns policy.
If you return the items within 30 days of receiving them in a resalable condition, you will receive a full refund.
If your order has not been dispatched from the printing studio then please contact us and one of our team members will be able to assist you with exchanging your order.
If your order has already been dispatched then please contact us and one of our team members will provide you with the steps to arrange the exchange.
Please note, it is the buyers responsibly to pay shipping costs for returning items.
Shipping costs are non-refundable.
If you are shipping an item over £20.00 you should consider using a tracked shipping service.
We don’t guarantee that we will receive your returned item(s) and unfortunately we can’t process a refund unless we have received the return.
General Questions
Your print MAY have a white border, about 3mm around the edge.
This helps with framing so you have no loss of visual print once framed. If you would like your order without this border please send us a message on ordering.
The short answer is no.
We prefer to experiment with shades and textures when designing our artwork and foil limits our ability to do this. To add foil to our prints would also make them considerably more costly.
Simply put, yes we can.
Please drop us an email to info@harperandlloyd.co.uk if you wish to discuss custom sizes.
PLEASE NOTE: All custom prints are non returnable.
All prints A4 and smaller in size are printed on 210gsm.
Prints larger than A4, upto A3 are printed on 180gsm.
At the moment, no, we do not offer to frame prints.
We prefer not to frame your prints before dispatching your order as items are more prone to damages in transit.
If your question(s) have not been answered by any of the above FAQ’s then please feel free to Contact Us.